Privacy Policy

Last updated: August 29, 2026

Sunrise Storage Ltd. ("Sunrise Storage," "we," "us," or "our") operates self storage facilities in Nova Scotia, including in Antigonish (Lower South River) and Boylston. This policy explains how we collect, use, and disclose personal information in the course of operating our business and this website, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of personal information:

Contact information, such as your name, mailing address, phone number, and email address.
Rental and account information, including unit details, billing history, and payment information, collected and processed through our storage management and booking platform.
Payment information, processed by a secure third-party payment processor integrated with our booking platform. We do not directly store full payment card details.
Communications you send us, such as phone calls, emails, or messages through our booking portal.

2. How We Use Your Information

We use personal information to:

Establish and manage your rental agreement and account;
Process billing and payments;
Communicate with you about your unit, account, or facility matters;
Respond to inquiries and provide customer support;
Meet legal, accounting, and regulatory requirements.

3. How We Share Your Information

We do not sell personal information. We may share personal information with:

Storeganise, our facility management and customer portal provider, which processes bookings, billing, and account management on our behalf.
A third-party payment processor integrated with our booking platform, to process payments securely.
Service providers who assist with marketing, website hosting, or business operations, solely for the purposes of providing those services to us.
Where required by law, regulation, or legal process.

4. Cookies and Website Analytics

This website (sunrise-storage.ca) does not currently use advertising or tracking cookies. If this changes in the future, this policy will be updated accordingly. Our online booking portal is hosted by Storeganise on a separate domain and may be subject to its own privacy practices; we encourage you to review Storeganise's privacy policy when using the booking portal.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law, accounting, or regulatory obligations.

6. Security

We take reasonable steps to protect personal information against loss, theft, and unauthorized access, use, or disclosure, including through the security measures maintained by our third-party service providers.

7. Your Rights

Under PIPEDA, you have the right to access the personal information we hold about you, request corrections, and withdraw consent to certain uses (subject to legal and contractual restrictions). To make a request, contact us using the information below. If you have concerns about how we handle your personal information that we are unable to resolve, you may contact the Office of the Privacy Commissioner of Canada.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

9. Contact Us

For questions about this policy or your personal information, contact us at 902-908-2515.